Refund Policy
1. Our promise
If we cannot deliver what you paid for, you get your money back. Simple.
2. Full refund
You are entitled to a full refund when:
- Delivery has not started within 72 hours of payment.
- We cancel your order for any reason on our side.
- You were charged more than once for the same order.
3. Partial refund or redelivery
If an order is only partly delivered, we will first offer to complete it. If we cannot, we refund the undelivered portion in proportion to the price paid.
4. When a refund is not available
- The order has been fully delivered.
- The TikTok account or post was private, deleted, or the username changed during delivery.
- Incorrect username or post link was supplied by you.
- A natural drop in followers or engagement after delivery is complete.
5. How to request a refund
Email us with your order number and the email address used at checkout within 30 days of purchase. We reply within 2 business days. Approved refunds are returned to the original payment method; your bank or card issuer may take 5–10 business days to show it.
6. Chargebacks
Please contact us before opening a dispute with your bank so we can review the order and available resolution under this policy.